Shipping

Shipping

• Free pick-up of small items in PingZone - Table Tennis Club in South Dublin - please call to confirm availability and date. 
• Tables delivery cost to Ireland & Northern Ireland is included in the price. EU delivery is possible only for bulk orders, or fully pre-assembled tables.
• Robots delivery cost to Ireland & Northern Ireland is included in the price. Please confirm about other locations.
• Other products are usually delivered by DHL or DPD.
• For urgent orders, please call to confirm availability first.

We ship to European Union countries at the moment. For other locations please contact us at shop@pingzone.ie

Note that there are restrictions on some products, and some products cannot be shipped to international destinations (e.g. tables, celluloid balls) - please contact us to confirm.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg. 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund, excluding shipping costs. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) 

Unless it was our mistake, there are:

• No returns on custom assembled bats. 
• No returns on items with custom printed names.
• No returns on 2nd hand tables - these are by collection only, so make sure you're happy with the condition. 
• No returns on items that we don't usually keep in stock and have to be specifically ordered for you - please check before ordering.

If you change your mind about the table you've purchased, you'll be liable for delivery and collection costs when returning, and the table has to be in the original unopened packaging.

• 200 EUR + VAT for tables delivered from Ireland (all flat-packed tables that require assembly)
• 300 EUR + VAT for tables delivered directly from Germany (pre-assembled and ready to play)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.